Nokvo Terms of Service

Last Updated: June 17, 2026

Welcome to Nokvo! These Terms of Service ("Terms") govern your access to and use of the NOKVO platform, website, APIs, and related services (collectively, the "Services") provided by NOKVO AI LLP ("Nokvo," "we," "us," or "our").

By registering for an account, executing an Order Form that references these Terms, or otherwise accessing or using the Services, you ("Customer," "you," or "your") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree to these Terms, you may not use the Services.

1. Overview of the Services

Nokvo provides an enterprise-grade AI voice agent platform designed to automate and enhance business communications, including real-time speech-to-text, LLM-powered responses, text-to-speech synthesis, and CRM/third-party integrations.

• 1.1 Access and Use. Subject to your compliance with these Terms and payment of applicable fees, Nokvo grants you a limited, non-exclusive, non-transferable, and revocable right to access and use the Services for your internal business purposes.
• 1.2 Modifications to the Services. We reserve the right to modify, update, or discontinue features of the Services at any time. We will provide reasonable advance notice of any material deprecation of core features.
• 1.3 Beta Features. Nokvo may designate certain features as Beta Features or Early Access. Beta Features are provided "as is," may be modified or discontinued at any time, and are excluded from any service commitments, SLAs, or warranties.

2. Account Registration and Security

• 2.1 Account Creation. You must provide accurate, complete, and current information when registering an account. You are responsible for all activities that occur under your account.
• 2.2 Security. You must maintain the confidentiality of your login credentials and integration keys (e.g., API keys, OAuth tokens). You agree to immediately notify us of any unauthorized use or suspected breach of security. Nokvo is not liable for any loss or damage arising from your failure to safeguard your credentials.

3. Acceptable Use and Compliance

3.1 Prohibited Activities

You agree not to:

• Reverse engineer, decompile, or disassemble any part of the Services.
• Use the Services to build a competitive product.
• Interfere with or disrupt the integrity or performance of the Services.
• Attempt to gain unauthorized access to the Services or related systems.
• Use the Services for fraudulent, illegal, or harassing activities, including "spoofing" caller IDs or transmitting malware.

3.2 Telecom and Communication Compliance

When using Nokvo to make outbound calls, send SMS, or process inbound communications, you are solely responsible for complying with all applicable telecommunications, marketing, and privacy laws. This includes, but is not limited to:

• The Telephone Consumer Protection Act (TCPA) in the US.
• Telemarketing Sales Rule (TSR).
• Do Not Call (DNC) registry requirements.
• A2P 10DLC registration and compliance for SMS messaging.
• The General Data Protection Regulation (GDPR) and the Digital Personal Data Protection Act (DPDP Act).

3.3 Consent and Call Recording

The Services involve recording, transcribing, and processing human speech. You represent and warrant that you have obtained all necessary consents from end-users to record calls, process their voice data, and interact with an AI agent. Nokvo processes this data solely as your processor/service provider.

3.4 Usage Limits and Fair Use

Nokvo may enforce reasonable usage limits, rate limits, concurrency limits, storage limits, and fair-use restrictions to protect platform stability and ensure equitable access for all customers.

4. Artificial Intelligence Disclaimers

• 4.1 Nature of AI. You acknowledge that the Services rely on advanced artificial intelligence, machine learning, and large language models (LLMs). Due to the probabilistic nature of AI, the Services may occasionally generate inaccurate, inappropriate, or unintended responses ("Hallucinations").
• 4.2 Human Oversight and High-Risk Uses. It is your responsibility to monitor, review, and supervise the outputs of the AI agents. You acknowledge that AI-generated outputs may require human review and should not be solely relied upon for legal, financial, medical, employment, safety-critical, or other high-risk decisions. You agree that Nokvo is not liable for any business losses, reputational damage, or legal claims arising from statements made, actions taken, or information provided by the AI agents during interactions with your end-users.

5. Customer Data and Privacy

• 5.1 Ownership and Warranty. You retain all rights, title, and interest in and to all data, knowledge base documents, prompts, and information you submit to the Services ("Customer Data"). You represent and warrant that you have all rights necessary to upload, process, and use Customer Data within the Services, and that such data does not infringe on any third-party intellectual property or privacy rights.
• 5.2 License to Process. You grant Nokvo a non-exclusive, worldwide, royalty-free right to process, transmit, and store Customer Data solely to the extent necessary to provide the Services, fulfill our obligations under these Terms, and maintain platform security.
• 5.3 No Training on Customer Data. Nokvo does not use Customer Data, call recordings, transcripts, or uploaded proprietary documents to train public foundation models. We may use aggregated, de-identified telemetry and linguistic patterns to optimize platform latency and speech model quality, as detailed in our Privacy Policy.
• 5.4 Privacy Policy. Our data collection and processing practices are described in our Privacy Policy. By using the Services, you acknowledge our Privacy Policy.
• 5.5 Security Incidents. In the event of a confirmed security incident affecting Customer Data, Nokvo will notify Customer without undue delay and take reasonable steps to investigate, mitigate, and remediate the incident in accordance with applicable law.
• 5.6 Data Processing Addendum (DPA). If your use of the Services requires a Data Processing Addendum (DPA) to comply with applicable data protection laws (such as GDPR), please contact us to execute our standard DPA, which will then be incorporated into these Terms by reference.
• 5.7 Subprocessors. Customer acknowledges and agrees that Nokvo may engage third-party subprocessors and service providers to assist in providing the Services. Nokvo will remain responsible for the acts and omissions of its subprocessors to the extent required by applicable law and any applicable DPA.

6. Fees and Payment

• 6.1 Subscription and Usage Fees. The Services are billed on a subscription basis and/or a usage-based model (e.g., per-minute of voice processing, telephony costs, LLM tokens). Fees are non-refundable except as expressly stated herein.
• 6.2 Invoicing and Payment. You agree to provide a valid payment method. By providing payment information, you authorize Nokvo to automatically charge all applicable fees. If your payment fails, we may suspend your access to the Services until payment is successfully processed.
• 6.3 Taxes. Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. You are responsible for payment of all such taxes (excluding taxes based on Nokvo's net income).

7. Intellectual Property

• 7.1 Nokvo Ownership. Nokvo and its licensors retain all rights, title, and interest in and to the Services, including all software, algorithms, user interfaces, branding, and underlying technology.
• 7.2 Feedback. If you provide us with any suggestions, enhancement requests, or other feedback regarding the Services, you grant Nokvo a royalty-free, worldwide, perpetual license to use and incorporate such feedback into the Services.

8. Confidentiality

• 8.1 Definition. "Confidential Information" means any non-public information disclosed by one party to the other, designated as confidential or which reasonably should be understood to be confidential.
• 8.2 Protection. The receiving party will protect the disclosing party’s Confidential Information using the same degree of care it uses for its own similar information, but no less than reasonable care, and will only use it to exercise rights or fulfill obligations under these Terms.

9. Term, Suspension, and Termination

• 9.1 Term. These Terms commence on the date you first accept them and remain in effect until all subscriptions expire or are terminated.
• 9.2 Service Suspension. Nokvo may suspend access to the Services immediately if: Customer's use poses a security risk to the Services or other customers; Customer violates applicable laws or regulations; Customer's usage materially degrades platform performance; or Required fees remain unpaid.
• 9.3 Termination for Cause. Either party may terminate these Terms if the other party materially breaches them and fails to cure the breach within 30 days of written notice. Nokvo may terminate your account immediately without notice if you violate the Acceptable Use policy (Section 3).
• 9.4 Effect of Termination. Upon termination, your right to access the Services will immediately cease. We will provide you with an opportunity to export your Customer Data for a period of 30 days post-termination, after which it will be deleted in accordance with our data retention policies.
• 9.5 Survival. Sections relating to Fees, Intellectual Property, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, and any provisions which by their nature should survive termination shall survive any termination or expiration of these Terms.

10. Disclaimers

• 10.1 General Disclaimer. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NOKVO EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NOKVO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT THE AI OUTPUTS WILL ALWAYS BE ACCURATE OR RELIABLE.
• 10.2 Third-Party Provider Disclaimer. Certain features rely on third-party providers, including cloud infrastructure providers, telecommunications carriers, AI model providers, and integration partners. Nokvo is not responsible for interruptions, inaccuracies, delays, outages, or changes caused by third-party services.
• 10.3 Service Level Agreement (SLA). Unless expressly stated in an executed Order Form or Service Level Agreement (SLA), Nokvo does not guarantee any specific uptime, response time, availability, or service performance metrics.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL NOKVO OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUES, LOST DATA, OR BUSINESS INTERRUPTION.

NOKVO'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNTS PAID BY YOU TO NOKVO FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

12. Indemnification

You agree to indemnify, defend, and hold harmless Nokvo, its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms.
• Your violation of applicable laws (including TCPA, DNC, and privacy regulations).
• Your failure to obtain legally required consent for call recording or AI processing.
• Any third-party claim alleging that your Customer Data infringes or misappropriates their intellectual property or privacy rights.

13. General Provisions

• 13.1 Governing Law and Dispute Resolution. These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to these Terms shall be finally resolved by arbitration in Hyderabad, Telangana, India, in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed mutually by the parties. The language of arbitration shall be English. Subject to the foregoing, any legal proceedings shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.
• 13.2 Assignment. You may not assign these Terms without our prior written consent. Nokvo may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
• 13.3 Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
• 13.4 Entire Agreement and Conflict. These Terms, along with any applicable Order Forms and the Privacy Policy, constitute the entire agreement between you and Nokvo regarding the Services. In the event of a conflict between these Terms and an executed Order Form, the Order Form shall control solely with respect to the applicable Services.
• 13.5 Export Control and Sanctions. Customer may not use the Services in violation of applicable export control, sanctions, or trade laws of India, the United States, or other applicable jurisdictions.
• 13.6 Force Majeure. Neither party shall be liable for delays or failures resulting from causes beyond its reasonable control, including natural disasters, internet outages, telecommunications failures, governmental actions, labor disputes, or cyberattacks.
• 13.7 Publicity Rights. Customer grants Nokvo the right to use its name and logo solely for identifying Customer as a user of the Services, unless Customer requests otherwise in writing.
• 13.8 Electronic Communications. Customer agrees that Nokvo may provide notices, disclosures, invoices, and other communications electronically, including via email or through the Services.
• 13.9 Updates to Terms. Nokvo may modify these Terms from time to time. If we make material changes, we will provide reasonable notice through the Services, email, or other appropriate means. Continued use of the Services after the effective date of the revised Terms constitutes acceptance of the updated Terms.

14. Contact Us

If you have any questions about these Terms, please contact us at: